Ever wonder what's really going on at your business when you're not there? A hotel mystery shopper can provide invaluable insight into the current state of your hotel's operations, sales and employees. Find out about the real guest experience, and get the customer perspective you need to make smart decisions for your business. A mystery shopper is a forward-thinking strategy to understanding guest perceptions about your hotel and staff.
We follow up our secret shopping service with a comprehensive report that details the findings of our hotel mystery shopper. It also gives you a list of concrete actions you can take to enhance operations and increase guest satisfaction and sales at your hotel.