There are many challenges to the Front Desk Manager of a busy Best Western facility.
Some of these challenges I have encountered all too often - some being resolved
successfully and some less successfully! At Best Western White Columns Inn it is our
mission to provide the best Customer Service possible for our guests. After all, this is
their "home away from home" and we want them to feel exactly that way.

One of the most effective tools I have utilized to accomplish our Customer Service
mission happens not to be a new computer, different software, or the latest technology
with all of its bells and whistles. Although those things are helpful and effective, one of the
most effective tools available to White Columns and its staff has been a gentleman named
Roger Young.

Roger Young, of Plan B Hospitality Consulting, is highly knowledgeable, delivering his
knowledge in an unobtrusive yet direct manner, while making the learning experience
upbeat and positive. Having a productive business relationship with Roger makes my life
as White Columns' desk manager much easier and gives me the confidence that when I
encounter challenging situations, I have access to an effective problem-solver like Roger.

Kudos to Roger Young and Plan B Hospitality!

Sincerely,

Linda Fisher
Front Desk Manager