What We Do & How You Benefit

 

Satisfied guests tend not to complete reviews, while unhappy guests do

•  so we encourage more guests to complete reviews, especially those who are satisfied

 

When complaints outnumber compliments, your ranking in the market suffers

• so we monitor guest reviews about your hotel EVERY DAY and respond in a timely manner with personalized and detailed answers as required by your brand

• this helps you avoid charges as high as $150 per situation for penalties or for responses by your brand 

 

Most travelers don’t go beyond the first search page and they certainly don’t choose hotels with poor ranking numbers

• so we keep your hotel high in “search and sort” rankings using our proprietary algorithms plus our unmatched OTA partnerships